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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Technology to the rescue? That lesson remains important.

Retail 209
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. This further expands an already complex attack surface.

Retail 172
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. As Alois Reitbauer, chief technology strategist at Dynatrace, noted in 2020, organizations shouldn’t be caught off guard during Black Friday and other high-volume times. What’s the problem with Black Friday traffic?

Traffic 198
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What is digital transformation? How to transform your business strategy

Dynatrace

Digital transformation is the integration of digital technology into all areas of a business. Many organizations — particularly those in the securities and investment services, banking, and retail sectors — have also targeted customer experience enhancements. Legacy technology is often a major barrier to digital transformation.

Strategy 202
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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Organizations in every industry are engaged in some form of digital transformation, integrating technology into all areas of the business. Digital transformation strategies are fundamentally changing how organizations operate and deliver value to customers. Digital tools and technologies provide a more efficient way of doing things.

Strategy 181
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Six causes of major software outages–And how to avoid them

Dynatrace

It’s also critical to have a strategy in place to address these outages, including both documented remediation processes and an observability platform to help you proactively identify and resolve issues to minimize customer and business impact. Outages can disrupt services, cause financial losses, and damage brand reputations.

Software 255
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How SAP accelerates ServiceNow adoption with Dynatrace

Dynatrace

The continued growth of e-commerce has led to digital transformation moving at unprecedented speeds, as retailers compete for the attention of over 2.1 But as online stores have expanded, they’ve become more complex, and so has the technology underpinning them. billion online shoppers. The rise of cloud complexity.

Retail 227