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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Technology to the rescue?

Retail 209
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. Increasingly, consumers want an omnichannel experience.

Retail 172
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Peak loads can overload and crash retailer websites and derail customer interactions. Customer experience has become paramount for retailers, as visitors demand instant responses — especially during times of high volume.

Traffic 198
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Data Mining Problems in Retail

Highly Scalable

Retail is one of the most important business domains for data science and data mining applications because of its prolific data and numerous optimization problems such as optimal prices, discounts, recommendations, and stock levels that can be solved using data analysis methods. We describe the problems one by one in separate sections.

Retail 152
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What is digital transformation? How to transform your business strategy

Dynatrace

Many organizations — particularly those in the securities and investment services, banking, and retail sectors — have also targeted customer experience enhancements. Similarly, if a digital transformation strategy embraces digitization but processes remain manual, an organization will fail.

Strategy 202
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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Digital transformation strategies are fundamentally changing how organizations operate and deliver value to customers. A comprehensive digital transformation strategy can help organizations better understand the market, reach customers more effectively, and respond to changing demand more quickly. Competitive advantage. federal agency.

Strategy 181
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Six causes of major software outages–And how to avoid them

Dynatrace

It’s also critical to have a strategy in place to address these outages, including both documented remediation processes and an observability platform to help you proactively identify and resolve issues to minimize customer and business impact. Outages can disrupt services, cause financial losses, and damage brand reputations.

Software 255