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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 278
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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. While digital experience has many facets, transaction speed usually ranks among the most important. From first to lasting impressions But there’s more to digital experience than speed.

Retail 246
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The new normal of digital experience delivery – lessons learned from monitoring mission-critical websites during COVID-19

Dynatrace

Over the last two month s, w e’ve monito red key sites and applications across industries that have been receiving surges in traffic , including government, health insurance, retail, banking, and media. The following day, a normally mundane Wednesday , traffic soared to 128,000 sessions.

Website 278
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Correlation charts: Connect the dots between site speed and business success

Speed Curve

If you could measure the impact of site speed on your business, how valuable would that be for you? Here's the truth: The business folks in your organization probably don't care about page speed metrics. But that doesn't mean they don't care about page speed. Say hello to correlation charts – your new best friend.

Speed 52
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Five-nines availability: Always-on infrastructure delivers system availability during the holidays’ peak loads

Dynatrace

For retail organizations, peak traffic can be a mixed blessing. While high-volume traffic often boosts sales, it can also compromise uptimes. Instead, to speed up response times, applications are now processing most data at the network’s perimeter, closest to the data’s origin.

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Site reliability done right: 5 SRE best practices that deliver on business objectives

Dynatrace

Mobile retail e-commerce spending in the U. Microservices-based architectures and software containers enable organizations to deploy and modify applications with unprecedented speed. As a result, site reliability has emerged as a critical success metric for many organizations. trillion by 2027, up from $800 billion in 2021.

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Downtime vs slowtime: Which costs you more?

Speed Curve

Some of you may remember the Amazon outage of 2013, when the retail behemoth went down for 40 minutes. Some participants experienced normal speeds, while others experienced load times that were artificially throttled with a 500-millisecond network delay.

Metrics 66