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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 278
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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. While digital experience has many facets, transaction speed usually ranks among the most important. From first to lasting impressions But there’s more to digital experience than speed.

Retail 246
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Retailers must embrace DevSecOps to deliver a modern, resilient shopping experience

Dynatrace

IT leaders in the retail sector now face pressure to deliver exceptional experiences to improve conversion rates, drive loyalty, and increase revenue. If they fail to digitize and improve interactions, retailers risk losing customers to competitors. 21% expect it to continue to speed up in the future.

Retail 245
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LATAM COVID-19 readiness

Dynatrace

With this real-time information, they can speed up product inventory replenishment schedules, move merchandise to where it is most needed and ensure the most purchased items were in stock and readily available. SERVICE PROVIDER. This is an example of where a low response time is not necessarily a good indicator, this had to be checked.

Retail 255
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Massively speed up OneAgent lifecycle management with the enhanced REST API (Preview)

Dynatrace

Speed of management: with a single command you can manage hundreds or thousands of Dynatrace OneAgents almost instantaneously, wherever they are and whatever they are configured to do. Over 50 of the largest Dynatrace customers—from finance, retail, and government verticals—have so far participated in the Preview.

Speed 182
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How SAP accelerates ServiceNow adoption with Dynatrace

Dynatrace

The continued growth of e-commerce has led to digital transformation moving at unprecedented speeds, as retailers compete for the attention of over 2.1 Retailers are increasingly adopting multicloud strategies to gain the agility required to succeed. billion online shoppers. The rise of cloud complexity.

Retail 246
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The new normal of digital experience delivery – lessons learned from monitoring mission-critical websites during COVID-19

Dynatrace

Over the last two month s, w e’ve monito red key sites and applications across industries that have been receiving surges in traffic , including government, health insurance, retail, banking, and media. Retail performance . This indicates that these issues could be due to high weekday traffic. .

Website 278