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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. Increasingly, consumers want an omnichannel experience.

Retail 177
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Data Mining Problems in Retail

Highly Scalable

Retail is one of the most important business domains for data science and data mining applications because of its prolific data and numerous optimization problems such as optimal prices, discounts, recommendations, and stock levels that can be solved using data analysis methods. However, many of these models are highly parametric (i.e.

Retail 152
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Frictionless retail: A pandemic imperative for IT

Dynatrace

For most who work in the retail sector, the pandemic has been an unwelcome test of our ability to cope with disruption. In eight months, retailers offering curbside pickup increased from 7% to 44%, reflecting rapidly changing consumer preferences. Let’s illustrate a simple use case for a retail outlet. Dynatrace news.

Retail 134
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Six causes of major software outages–And how to avoid them

Dynatrace

It’s also critical to have a strategy in place to address these outages, including both documented remediation processes and an observability platform to help you proactively identify and resolve issues to minimize customer and business impact. These attacks can be orchestrated by hackers, cybercriminals, or even state actors.

Software 260
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Peak loads can overload and crash retailer websites and derail customer interactions. Moreover, website performance problems during peak times have a clear economic impact.

Traffic 204
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COVID-19 and Digital Services: An Action Plan for the Unexpected

Dynatrace

While most government agencies and commercial enterprises have digital services in place, the current volume of usage — including traffic to critical employment, health and retail/eCommerce services — has reached levels that many organizations have never seen before or tested against. So how do you know what to prepare for?

Traffic 211
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Extend business observability: Extract business events from online databases (Part 1)

Dynatrace

But existing business intelligence (BI) tools often lack the broad context, ease of data access, and real-time insights needed to understand and improve customer experience and complex business processes. For example, consider an e-commerce website aiming to maximize sales.

Database 236