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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Order processing workflow is triggered by customer orders.

Retail 209
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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 228
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Improving customer experience with business process monitoring

Dynatrace

A business process is a collection of related, usually structured tasks or steps, performed in sequence, that achieve a defined business goal. Tasks may be manual or automatic, and many business processes will include a combination of both. Make better decisions by providing managers with real-time data about the business.

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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. This further expands an already complex attack surface.

Retail 172
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CrowdStrike BSOD: Quickly find machines impacted by the CrowdStrike issue

Dynatrace

The global impact has affected almost every major industry, resulting in closed bank branches , ground stops on flights , failures for retail point-of-sale devices, and, unfortunately, much more. Many organizations are struggling to determine the extent of the issue, and where dependencies exist with those impacted machines.

Airlines 301
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Kubernetes in the wild report 2023

Dynatrace

While Kubernetes is still a relatively young technology, a large majority of global enterprises use it to run business-critical applications in production. Findings provide insights into Kubernetes practitioners’ infrastructure preferences and how they use advanced Kubernetes platform technologies. Java, Go, and Node.js

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Six causes of major software outages–And how to avoid them

Dynatrace

It’s also critical to have a strategy in place to address these outages, including both documented remediation processes and an observability platform to help you proactively identify and resolve issues to minimize customer and business impact. This often occurs during major events, promotions, or unexpected surges in usage.

Software 255