SRE Incident Management: Overview, Techniques, and Tools
Dotcom-Montior
DECEMBER 8, 2021
Now that we have talked about what an incident is, incident management is the process by which teams resolve these events and bring systems and services back to normal operation. ITSM is the policies, processes, and structure behind the lifecycle of IT services. Incident Management Lifecyle: Process and Steps. Service Desk.
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