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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 278
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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 246
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Improving customer experience with business process monitoring

Dynatrace

Monitoring business processes is one thing organizations can do to help improve the key business processes that enable them to provide great customer experiences. Business process monitoring refers to continuously tracking and analyzing key performance indicators (KPIs) from relevant process milestones.

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The new normal of digital experience delivery – lessons learned from monitoring mission-critical websites during COVID-19

Dynatrace

Over the last two month s, w e’ve monito red key sites and applications across industries that have been receiving surges in traffic , including government, health insurance, retail, banking, and media. Monitoring with ?the We ’ve also been monitoring U. Retail performance . the Dynatrace®?

Website 278
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Business observability: From IT monitoring to driving digital transformation

Dynatrace

Cloud-native technologies are driving the need for organizations to adopt a more sophisticated IT monitoring approach to satisfy the competitive demands of modern business. As a result, organizations need to shift toward more sophisticated models of monitoring and managing IT operations.

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What is real user monitoring (RUM)?

Dynatrace

Real user monitoring can help you catch these issues before they impact the bottom line. What is real user monitoring? Real user monitoring (RUM) is a performance monitoring process that collects detailed data about a user’s interaction with an application. Real user monitoring collects data on a variety of metrics.

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Ensure great customer experience on your mobile app by monitoring key user actions

Dynatrace

From their favorite retailer to their favorite restaurant, today’s customers place great value on every interaction they have with a brand. Define and monitor up to 500 key user actions and track historic trends. You can use this feature to monitor key actions with a dedicated dashboard tile and track historic trends.

Mobile 247