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What was once an onslaught of consumer traffic between Black Friday and Cyber Monday has turned into a weeklong event, with most retailers offering deals well ahead of Black Friday. To learn more, download our Business Events handbook. Over the years, I have watched and written about online retail and e-commerce IT performance.
According to the Google Site Reliability Engineering (SRE) handbook, monitoring the four golden signals is crucial in delivering high-performing software solutions. These signals ( latency, traffic, errors, and saturation ) provide a solid means of proactively monitoring operative systems via SLOs and tracking business success.
While DevOps is often referred to as “agile operations,” the widely quoted definition from Jez Humble, co-author of The DevOps Handbook, calls it “a cross-disciplinary community of practice dedicated to the study of building, evolving, and operating rapidly-changing resilient systems at scale.”
To ensure their global service levels, they fully embraced the best practices outlined in Google’s SRE handbook , called the “Four Golden Signals,” to standardize what they show on their SRE dashboards. The “Four Golden Signals” include the following: Latency. This refers to the time it takes to serve a request.
First, it helps to understand that applications and all the services and infrastructure that support them generate telemetry data based on traffic from real users. So how can teams start implementing SLOs? This telemetry data serves as the basis for establishing meaningful SLOs. Define SLOs for each service. Reliability.
Start looking for signals Begin by monitoring the “four golden signals” that were originally outlined in Google’s SRE handbook : Latency : the time it takes to serve a request Traffic : the total number of requests across the network Errors: the number of requests that fail Saturation : the load on the network and servers 2.
While Google’s SRE Handbook mostly focuses on the production use case for SLIs/SLOs, Keptn is “Shifting-Left” this approach and using SLIs/SLOs to enforce Quality Gates as part of your progressive delivery process. Once Dynatrace sees the incoming traffic it will also show up in Dynatrace, under Transaction & Services.
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