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Pivoting to a total experience strategy: A necessity for governments today

Dynatrace

Today, citizens are no longer passive recipients of government services, but rather active participants in a digital age. From mobile applications to websites, government services must be accessible, available, and performant for those who rely on them. Specifically, organizations often run into problems after they digitally transform.

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Restoring public trust in government agencies by improving digital experience

Dynatrace

Government agencies rely on public trust to successfully achieve their initiatives. In what follows, we discuss how state and local government leaders can harness and improve digital experiences to address these challenges, navigate their cloud transformation journeys, and build constituents’ trust.

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Critical app observability in government including ArcGIS

Dynatrace

The challenge is that state and local governments operate in highly complex systems — legacy data centers or hybrid environments — crossing multiple clouds. When building the technology stack, agencies must think in the context of the citizen and employee experience. This is why application performance monitoring (APM) is essential.

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How zero trust architecture can improve government user experiences

Dynatrace

I filled out a form, input my government ID information, and waited for a confirmation code that never came. But the zero trust security model impacts a wide range of public-facing systems, as well as those upon which approximately nine million federal government employees depend to support their missions and day-to-day tasks.

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Tech Transforms podcast: The path forward for AI in the government

Dynatrace

According to Gartner®, “annual global survey of over 2,400 CIOs and technology executives found that 25% of governments have deployed, or plan to deploy GenAI in the next 12 months. federal government, agencies are leveraging AI tools for more than 700 use cases. A further 25% plan to deploy in the next 24 months.”

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US government guidance and fortifying a zero trust architecture with observability

Dynatrace

A zero trust architecture (ZTA) model comprises seven pillars to enhance the security posture of all organizations, from government agencies to private sector enterprises. US government and zero trust: The NSA’s guidance Maintaining secure data is especially critical for government agencies that safeguard national security information.

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Addressing the government workforce challenge does not always mean hiring more people

Dynatrace

NASCIO released its annual State CIO Top 10 Priorities for 2023 recently, and it’s no surprise cybersecurity topped the list, followed by digital government and digital services. Recognizing the need to satisfy citizens as their demands change, government agencies are prioritizing digital services, leading them to embrace new technologies.