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Lessons learned from enterprise service-level objective management

Dynatrace

To ensure their global service levels, they fully embraced the best practices outlined in Google’s SRE handbook , called the “Four Golden Signals,” to standardize what they show on their SRE dashboards. In this case, the customer offers a managed service that runs on Amazon Web Services, Microsoft Azure, and Google.

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Implementing service-level objectives to improve software quality

Dynatrace

First, it helps to understand that applications and all the services and infrastructure that support them generate telemetry data based on traffic from real users. So how can teams start implementing SLOs? This telemetry data serves as the basis for establishing meaningful SLOs. Define SLOs for each service. Reliability.

Software 276
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Site reliability done right: 5 SRE best practices that deliver on business objectives

Dynatrace

Start looking for signals Begin by monitoring the “four golden signals” that were originally outlined in Google’s SRE handbook : Latency : the time it takes to serve a request Traffic : the total number of requests across the network Errors: the number of requests that fail Saturation : the load on the network and servers 2.

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9 key DevOps metrics for success

Dynatrace

While DevOps is often referred to as “agile operations,” the widely quoted definition from Jez Humble, co-author of The DevOps Handbook, calls it “a cross-disciplinary community of practice dedicated to the study of building, evolving, and operating rapidly-changing resilient systems at scale.”

DevOps 213
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Maximize user experience with out-of-the-box service-performance SLOs

Dynatrace

According to the Google Site Reliability Engineering (SRE) handbook, monitoring the four golden signals is crucial in delivering high-performing software solutions. These signals ( latency, traffic, errors, and saturation ) provide a solid means of proactively monitoring operative systems via SLOs and tracking business success.

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Tutorial: Guide to automated SRE-driven performance engineering

Dynatrace

While Google’s SRE Handbook mostly focuses on the production use case for SLIs/SLOs, Keptn is “Shifting-Left” this approach and using SLIs/SLOs to enforce Quality Gates as part of your progressive delivery process. Dynatrace however not just gives us the standard SLO metrics based on Google’s SRE handbook.