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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Technology to the rescue? That lesson remains important.

Retail 246
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. This further expands an already complex attack surface.

Retail 242
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. As Alois Reitbauer, chief technology strategist at Dynatrace, noted in 2020, organizations shouldn’t be caught off guard during Black Friday and other high-volume times. What’s the problem with Black Friday traffic?

Traffic 246
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Improving customer experience with business process monitoring

Dynatrace

Business processes are important because they improve the efficiency, consistency, and quality of the business outcome. Business process monitoring helps organizations: Increase efficiency by identifying and addressing bottlenecks or inefficiencies that may slow down a business process. Reduce costs.

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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Organizations in every industry are engaged in some form of digital transformation, integrating technology into all areas of the business. Some of the benefits organizations seek from digital transformation journeys include the following: Increased DevOps automation and efficiency. Improved customer experience. Competitive advantage.

Strategy 244
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Business observability: From IT monitoring to driving digital transformation

Dynatrace

Cloud-native technologies are driving the need for organizations to adopt a more sophisticated IT monitoring approach to satisfy the competitive demands of modern business. Business observability is emerging as the answer. The ongoing drive for digital transformation has led to a dramatic shift in the role of IT departments.

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Five observability predictions for 2025

Dynatrace

From new standards for automation and security convergence to redefining sustainability in IT, these shifts represent not just technological advancements but paradigm changes in how organizations operate, innovate, and compete. For example, a global retailer could leverage observability to track energy efficiency across its data centers.

Energy 241