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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Technology to the rescue? That lesson remains important.

Retail 215
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. This further expands an already complex attack surface.

Retail 177
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Business observability: From IT monitoring to driving digital transformation

Dynatrace

Cloud-native technologies are driving the need for organizations to adopt a more sophisticated IT monitoring approach to satisfy the competitive demands of modern business. Business observability is emerging as the answer. The ongoing drive for digital transformation has led to a dramatic shift in the role of IT departments.

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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. As Alois Reitbauer, chief technology strategist at Dynatrace, noted in 2020, organizations shouldn’t be caught off guard during Black Friday and other high-volume times. What’s the problem with Black Friday traffic?

Traffic 204
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Improving customer experience with business process monitoring

Dynatrace

Business processes are important because they improve the efficiency, consistency, and quality of the business outcome. Business process monitoring helps organizations: Increase efficiency by identifying and addressing bottlenecks or inefficiencies that may slow down a business process. Reduce costs.

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CrowdStrike BSOD: Quickly find machines impacted by the CrowdStrike issue

Dynatrace

The global impact has affected almost every major industry, resulting in closed bank branches , ground stops on flights , failures for retail point-of-sale devices, and, unfortunately, much more. Many organizations are struggling to determine the extent of the issue, and where dependencies exist with those impacted machines.

Airlines 306
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Accelerating digital transformation for financial services companies with a unified observability platform

Dynatrace

Banking customers now expect digital experiences on par with those delivered by leading e-commerce and technology companies, and emerging financial technology (fintech) companies are racing to provide these kinds of experiences. So are established competitors, which are investing in platform plays to boost market share.

FinTech 206