Pivoting to a total experience strategy: A necessity for governments today
Dynatrace
MARCH 14, 2024
Today, citizens are no longer passive recipients of government services, but rather active participants in a digital age. From mobile applications to websites, government services must be accessible, available, and performant for those who rely on them. Citizens need seamless digital experiences, which is why the concept of a total experience (TX) strategy is gaining traction among government institutions.
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