Government: Why it’s important, now more than ever, to optimize digital user experience
Dynatrace
MAY 11, 2020
As a result, organizations such as Centrelink that provide this service have experienced long queues outside offices around the country and the myGov website has spiked over 123,000 concurrent users since the pandemic began. For example, those who have been left without a job are now requiring access income assistance.
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