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Example 1: Architecture boundaries. First, they took a big step back and looked at their end-to-end architecture (Figure 2). SLO dashboard defined by architectural boundary. My web requests are all HTTP 2XX success, so why are my users getting errors? The dashboards are green, so why are users complaining? So, what did they do?
As more organizations embrace microservices-based architecture to deliver goods and services digitally, maintaining customer satisfaction has become exponentially more challenging. First, it helps to understand that applications and all the services and infrastructure that support them generate telemetry data based on traffic from real users.
Microservices-based architectures and software containers enable organizations to deploy and modify applications with unprecedented speed. Maintaining reliable uptime and consistent service quality has become more complex as organizations expand their computing footprints across multiple data centers and in the cloud.
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