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For two decades, Dynatrace NAM—Network Application Monitoring, formerly known as DC RUM—has been successfully monitoring the user experience of our customers’ enterprise applications. SNMP managed the costs of network links well, but not the sources of those costs (i.e., Dynatrace news. Performance has always mattered.
Technocracy was, too: "bestpractice" was derived from people performing narrowly defined tasks in rigid processes that yielded poor quality products at a high cost. The shift from manufacturing jobs to service jobs was supposed to give rise to networks of independent knowledge workers collaborating to achieve business outcomes.
The early days at Sun Cambridge were special, I absorbed a lot about networking and the technical side of the role from my fellow systems engineer Martin Baines, and we were driving all over the region in cool company cars (I had a Citroen BX 16V) selling a really hot product.
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